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PRIVACY POLICY - MNE Locksmith

INTRODUCTION AND DEFINITIONS

Welcome to MNE Locksmith. This document outlines the terms, conditions, and policies governing the use of our website and services. By accessing or using our website, you agree to the terms laid out in this document. Definitions:

Welcome to MNE Locksmith. This document outlines the terms, conditions, and policies governing the use of our website and services. By accessing or using our website, you agree to the terms laid out in this document. Definitions:

  • User: Any individual accessing or using the website.
  •  Website: The online platform operated by MNE Locksmith.
  • Services: Locksmith and related services carried out by technicians referred to by the Website.
  • Technicians: Individuals performing services, either as employees or subcontractors.

Scope of Services
MNE Locksmith provides a wide range of professional locksmith services, including emergency lockouts, key replacements, lock installations, and related security services. For a detailed list of our offerings, please contact us directly.
Subcontractors and Employees We may work with subcontractors as well as company-employed technicians to deliver our services. All workers are thoroughly screened to ensure the highest quality.
Technicians who fail to 
adhere to our high standards of service and professionalism will be terminated. Limitation of Liability MNE Locksmith is not liable for any indirect, incidental, or consequential damages arising from the use of our services or website. While we strive for excellence, unforeseen circumstances or errors
may occur. Users agree to hold MNE Locksmith harmless from claims related to service performance, recommendations, or website usage. Refund Policy We do not offer refunds once a service has been completed.
However, if you believe that the service you received was not performed correctly due to our fault, you may contact us within 14 days of the service date. We will review the issue and, if confirmed, correct or redo the service at no additional cost.

Contact for Refunds
■ Email: nbalocksmiths@gmail.com
■ Phone: (03) 9989 9934
■ Address: 80 Kooyong Road, Caulfield North, VIC 3161, Australia
Type of Personal Data Collected

We collect the following information through our website:

  • Name
  • Phone number
  • Email address
  • Zip code

Purpose of Data Collection

  • Marketing purposes
  • Monitoring website user behavior to enhance user experience
  • Identifying and resolving technical issues

Data Sharing Practices We do not share the data we collect with third parties unless it is necessary for:

  • Monitoring quality assurance
  • Marketing purposes
  • Tracking records in our CRM system

We may work with trusted third-party services such as analytics tools, user tracking tools, and advertising platforms. Data Storage and Security We prioritize securing user data by using third-party applications that implement strong security measures.

These may include platforms from:

  • Google (Google Sheets, Google Ads, Google Analytics, Gmail, etc.)
  • Facebook
  • Call tracking systems
  •  Monday.com

These may include platforms from:

  • Google (Google Sheets, Google Ads, Google Analytics, Gmail, etc.)
  • Facebook
  • Call tracking systems
  •  Monday.com

User Rights Currently, we do not offer the option for users to request access to the personal information we have collected about them. Contact Information For any inquiries regarding this Privacy Policy, please contact us at:

■ Email: nbalocksmiths@gmail.com
■ Phone: (03) 9989 9934
■ Address: 80 Kooyong Road, Caulfield North, VIC 3161, Australia